US SHIPPING QUESTIONS

After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am EST will not be shipped out until the next business day. If you order after 9 am EST on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times. 

SHIPPING RATES & DELIVERY

 SERVICE COST DELIVERY TIME
USPS First Class Cost: FREE DELIVERY TIME: 5-7 BUSINESS DAYS
UPS 2nd Day Air Cost: $15.00 DELIVERY TIME: 2 BUSINESS DAYS
UPS Next Day Air Cost: $25.00 DELIVERY TIME: 1 BUSINESS DAY

 

RETURNS QUESTIONS

We offer FREE returns on all orders over $50 USD! Any brand new product can be returned for a full refund or store credit within 60 days of delivery. We offer free and easy returns for all domestic orders over $50 USD. Please contact Customer Support to schedule the return and receive a prepaid return label. Expedited shipping charges are non-refundable. For returns under $50 USD, the customer is responsible for return shipping.

Receive a damaged item?

Receive a damaged item? Please reach out to our Customer Support team at support@eytcollection.com and they will help resolve the issue. See more warranty information on our FAQ page.

How long does it take to process my return?

Once you notify us that you would like a return, we will email you a pre-paid return label within 24 hours. Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping. After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.